AGENTIX · WHO WE HELPOPERATIONS · INCIDENT RCA / 2026
§ Who we help · Operations & Logistics

Incident investigation
in minutes, not hours.

Orions AI cross-references operational databases, source code and external logs to produce an evidence-backed Root Cause Analysis, with no human analyst, and strictly read-only.

StubsAI
§01, The situation

Every incident waits for
the one person who knows.

When an order duplicates, an inventory count diverges or a payment fails silently, the investigation needs to know which systems to check, which logs tell the truth, and which code path triggered it, specialist knowledge that can’t be documented away.

So the specialist becomes the bottleneck. Every incident queues behind one person. As the system scales, that person does not, and diagnosis time only grows.

§02, How it works

How an incident becomes a cited RCA.

Read-only end to end, the system investigates and cites; humans act on the result.

FIG.01, How an incident becomes a cited RCA
REPORTPlain text“Orders are duplicating.”
CLASSIFY18 issue typesNo invented categories.
HYPOTHESISECompeting hypothesesEach with confirm/refute.
EVIDENCERead-only gatherDBs, logs, source code.
PUBLISHCited RCATo Azure DevOps · no analyst in loop.
§ Exhibit, the output

What lands on the screen.

A representative reconstruction, illustrative, built from the canon, not a live screenshot.

FIG.02, Representative cited RCA · illustrative reconstruction, not a live screenshot
representative Orions RCA card (illustrative)

“Orders are duplicating in our StubHub Pro account.”

ClassifiedSeat-overlap / double-broadcast18 issue types
HypothesesCompeting · confirm + refute,
EvidenceBroadcastOrderQueue predicateread-only
PublishedCited RCA → Azure DevOpswork item

No analyst in the loop by design · read-only at the framework level

§03, In practice

See it on real work.

Concrete scenarios, what goes in, what comes back.

Report it

“Orders are duplicating in our StubHub Pro account.”

Seat-overlap predicate run against BroadcastOrderQueue → cited RCA with the exact records.

Report it

“Inventory count diverges from the listing.”

Cross-references Ninja MongoDB and StubHub Pro audit logs → the divergence, traced to source.

Report it

“A payment failed and nobody knows why.”

Traces the code path and logs → an evidence chain, no human analyst in the loop.

§05, In production

Real work. Real clients.
Real eval scores.

Nothing here is a demo, each runs against live client data.

55/55
epic-01 stories shipped
StubsAI · read-only in production

Orions AI

Incident diagnosis engine: no analyst in the loop by design, fully cited RCA.

  • No analyst in the investigation loop, automated end to end by design
  • Regression gate on 7 golden incidents, run manually today
  • Read-only at the framework level, structural, not policy
  • Shadow mode available: a new version can run beside production before any cutover
Read the full case file →
§06, Built in, not bolted on

Operations & Logistics-specific
engineering decisions.

Domain knowledge baked into the architecture, not discovered during delivery.

01Read-Only ArchitectureNo agent can write to any operational system. Enforced by the Step Engine, not by instruction. It investigates; humans act.
02CI Regression Gate7 golden incidents define known cases. The gate is run manually today; no CI job runs it yet.
03Shadow Mode DeploymentShadow mode is available: new versions run beside production. Compare → validate → flip the flag. The production default is the linear pipeline.
04Per-Tenant IsolationEvery query routed to the correct tenant. Zero cross-tenant access, verified by integration tests each build.
§07, Where to start

Not sure which build
comes first?

Start with a scope call or the service that maps the problem, then we build the system that fixes it, on the model that suits its size.

FIG.03, Typical engagement, from first call to handoff
01 · SCOPE30-minute scope callDefine the boundary and agree the success criterion.
02 · AUDIT, OPTIONAL$5K Operations AuditTwo to three weeks to a priced roadmap, when the first build is not obvious.
03 · BUILDRapid or ProgramRapid: 2-5 days. Program: discovery, approved architecture, then epics.
04 · GATEEval or QA passNothing reaches production without a passing eval or QA run.
05 · HANDOFFYou own itSelf-hosted, full code ownership, 30-day support window.
Engagement model

Agentix Rapid

One targeted automation, 2-5 days from scope sign-off.

For Operations & Logistics

None of this vertical's system types is sized for this model; the scope call confirms what fits.

See the automation portfolio →
Engagement model

Engineering Program

Multi-week, custom architecture; scope sets the duration.

For Operations & LogisticsSee the programme phases →
Get started

Tell us what you
want to solve.

A 30-minute call. We'll tell you which solution fits your situation, what the build involves, and the eval it would have to pass, engineering discussion from the first call, no sales pitch.

AGENTIX TECH · who we help · operations & logistics