AGENTIX · WHO WE HELP OPERATIONS · INCIDENT RCA / 2026
§ Who we help · Operations & Logistics

Incident investigation
in minutes, not hours.

Orions AI cross-references operational databases, source code and external logs to produce an evidence-backed Root Cause Analysis, with no human analyst, and strictly read-only.

StubsAI
§01, The situation

Every incident waits for
the one person who knows.

When an order duplicates, an inventory count diverges or a payment fails silently, the investigation needs to know which systems to check, which logs tell the truth, and which code path triggered it, specialist knowledge that can’t be documented away.

So the specialist becomes the bottleneck. Every incident queues behind one person. As the system scales, that person does not, and diagnosis time only grows.

§02, How it works

How an incident becomes a cited RCA.

Read-only end to end, the system investigates and cites; humans act on the result.

FIG.01, How an incident becomes a cited RCA
REPORT Plain text “Orders are duplicating.”
CLASSIFY 18 issue types No invented categories.
HYPOTHESISE 3–6 candidates Each with confirm/refute.
EVIDENCE Read-only gather DBs, logs, source code.
PUBLISH Cited RCA To Azure DevOps · no analyst in loop.
§ Exhibit, the output

What lands on the screen.

A representative reconstruction, illustrative, built from the canon, not a live screenshot.

FIG.02, Representative cited RCA · illustrative reconstruction, not a live screenshot
representative Orions RCA card (illustrative)

“Orders are duplicating in our StubHub Pro account.”

ClassifiedSeat-overlap / double-broadcast18 issue types
Hypotheses4 candidates · confirm + refute,
EvidenceBroadcastOrderQueue predicateread-only
PublishedCited RCA → Azure DevOpswork item

No analyst in the loop by design · read-only at the framework level

§03, In practice

See it on real work.

Concrete scenarios, what goes in, what comes back.

Report it

“Orders are duplicating in our StubHub Pro account.”

Seat-overlap predicate run against BroadcastOrderQueue → cited RCA with the exact records.

Report it

“Inventory count diverges from the listing.”

Cross-references Ninja MongoDB and StubHub Pro audit logs → the divergence, traced to source.

Report it

“A payment failed and nobody knows why.”

Traces the code path and logs → an evidence chain, no human analyst in the loop.

§05, In production

Real work. Real clients.
Real eval scores.

Nothing here is a demo, each runs against live client data.

55/55
epic-01 stories shipped
StubsAI · v1 production, v2 shadow

Orions AI

Incident diagnosis engine: no analyst in the loop by design, fully cited RCA.

  • No analyst in the investigation loop, automated end to end by design
  • 7 golden YAML fixtures in CI, blocks any precision drop >5pp
  • Read-only at the framework level, structural, not policy
  • Shadow mode: v2 validated on live incidents before any cutover
Read the full case file →
§06, Built in, not bolted on

Operations & Logistics-specific
engineering decisions.

Domain knowledge baked into the architecture, not discovered during delivery.

01 Read-Only Architecture No agent can write to any operational system. Enforced by the Step Engine, not by instruction. It investigates; humans act.
02 CI Regression Gate 7 golden fixtures define known incidents. Any PR that drops precision >5pp or worsens calibration is blocked.
03 Shadow Mode Deployment New versions run in parallel with production. Compare → validate → flip the flag. No regression risk.
04 Per-Tenant Isolation Every query routed to the correct tenant. Zero cross-tenant access, verified by integration tests each build.
Get started

Tell us what you
want to solve.

A 30-minute call. We'll tell you which solution fits your situation, what the build involves, and the eval it would have to pass, engineering discussion from the first call, no sales pitch.

AGENTIX TECH · who we help · operations & logistics